Privacy Policy

11 May 2026

Welcome to Fio Ecosystem. We are a South African business committed to protecting the privacy and security of our clients' and website visitors' personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website and submitting your information, you acknowledge that you have read this policy and consent to the processing of your personal information as described herein.

We collect personal information directly from you when you voluntarily fill out the contact form on our website. The information we collect is limited to what is necessary for our business purposes and includes:

- Name: To identify you and address you personally.

- Email Address: To respond to your inquiry and communicate with you about our services.

- Message: To understand the nature of your inquiry, whether related to funding applications, partnership opportunities, or our financial services.

As the "Responsible Party" under POPIA, we use the personal information we collect solely for the following legitimate purposes:

- To Respond to Your Inquiries: To contact you via email at info@ecosystem.fio.group or the email address you provided to answer your questions.

- To Assess Funding Applications: To evaluate your eligibility for bridging finance, purchase order funding, invoice discounting, business finance, or asset finance.

- To Facilitate Partnerships: To communicate with you regarding potential investment or partnership opportunities.

- To Facilitate Communication: To communicate with you regarding the planning and execution of potential or ongoing financial arrangements.

- For Internal Record-Keeping: To maintain records of inquiries and client engagements for administrative and legal purposes.

We will not use your personal information for unsolicited direct marketing purposes unless we have obtained your explicit separate consent. We will not sell, distribute, or lease your personal information to third parties.

As a bridging finance and growth capital provider, we may need to share your inquiry details (including your name, contact information, and message) with our trusted network of partners, investors, and service providers ("Operators"). This is done solely for the purpose of assessing your application, facilitating funding, and carrying out the requested financial services on our behalf.

We take reasonable steps to ensure that our partners are bound by legally enforceable agreements that require them to protect the confidentiality and security of your personal information.

We may also disclose your information if required to do so by law or in the public interest.

We are committed to ensuring that your information is secure. We have implemented appropriate and reasonable technical and organisational measures to safeguard and secure the information we collect online to prevent loss, damage, or unauthorised access or disclosure.

We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Thereafter, your information will be securely destroyed or de-identified.

Under POPIA, you have the right to:

- Request Access: Request a copy of the personal information we hold about you.

- Request Correction or Deletion: Request that we correct, update, or delete your personal information.

- Object to Processing: Object to the processing of your personal information on reasonable grounds.

- Withdraw Consent: Withdraw your consent for us to process your information at any time.

- Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe we are unlawfully processing your information.

To exercise any of these rights, please contact us at the email address below.

We may update this policy from time to time by posting a new version on our website. This may be necessary to reflect changes in our business or the law. We encourage you to review this page periodically.

This Cookie Policy forms part of our Privacy Policy. To understand how we handle your personal information more broadly, please read our Privacy Policy.